Terms of Service

EZM PRO — Terms of Service
Version: tos-2026-v3 · Effective date: November 9, 2026

1. Acceptance of These Terms

1.1 These Terms of Service ("Terms") govern your access to and use of EZM PRO, the rental-management software service operated by Harmonics INC ("EZM PRO", "the Service", "we", "us", "our").

1.2 You must accept these Terms to create an account or continue using the Service. If you accept them on behalf of a company or other organization, you confirm that you are authorized to bind it, and "you" includes that organization.

1.3 We record the version of these Terms you accept, the time you accept it and how you accepted it. If you held an account before this acceptance step was introduced, you will be asked to accept these Terms before you continue using the Service.

1.4 Team members invited by an account owner use the Service under the account owner's acceptance of these Terms and the account owner's authorization. The account owner is responsible for making these Terms known to the team members it invites. This does not limit any right a team member has under applicable law.

1.5 If you do not accept these Terms, do not use the Service.

2. Description of the Service

2.1 EZM PRO provides software that helps equipment rental businesses manage equipment, bookings, customers, maintenance, invoices, payment records and reports. On plans that include them, it also provides an online storefront and booking requests.

2.2 EZM PRO is a software provider only. We do not own, rent out or supply any equipment listed through the Service, and we do not act as a rental agent or broker. We are not a party to any rental agreement, quote, booking or other contract between a business using EZM PRO ("Rental Business") and its customers.

2.3 A storefront page or booking request shown through EZM PRO is offered by the Rental Business named on it, not by EZM PRO. A booking request is only a request. It is not a confirmed reservation unless and until the Rental Business confirms it.

2.4 Nothing in these Terms excludes any obligation that applicable law imposes directly on EZM PRO.

3. Accounts and Authorized Users

3.1 You must provide accurate registration information and keep it up to date. You are responsible for keeping your credentials confidential and for activity under your account.

3.2 The account owner is responsible for the team members it invites and for the roles and permissions it grants them.

3.3 Tell us promptly at support@ezmpro.com if you suspect unauthorized use of your account.

4. Rental Business Responsibilities

Each Rental Business is solely responsible for its own rental operations, including: its equipment and its ownership, condition, safety and maintenance; its listings, descriptions and photographs; availability; pricing, taxes, deposits and fees; booking decisions; rental agreements and their terms; customer communications; payments, collection and receipts; delivery, pickup, dispatch and returns; cancellations and refunds; damage claims, accidents and injuries; insurance; and compliance with the laws that apply to its business, including consumer, tax, data-protection and safety laws.

EZM PRO does not inspect, verify or guarantee any equipment, listing, price, availability or Rental Business.

5. Rental Agreements and Disputes Between Rental Businesses and Their Customers

5.1 If you rent or request equipment from a Rental Business, your agreement is with that Rental Business, not with EZM PRO.

5.2 Complaints, claims and disputes about a rental — including equipment, pricing, deposits, payments, damage, delivery, cancellations or refunds — should be directed to the relevant Rental Business. We may help pass on contact details but are not required to.

5.3 This section does not affect any rights you have against EZM PRO in relation to our own software service under applicable law.

6. Plans, Trials and Fees

6.1 EZM PRO offers Starter, Professional and Business plans with the features and limits shown on our Pricing page.

6.2 Trials. Starter and Professional include a one-time 14-day free trial per account owner, which begins when the account owner confirms it. Business has no trial. When a trial ends, you can still view your existing records, but adding and changing records is restricted until a paid plan is active. Trial expiry does not create a charge, because no payment method is collected. Records are not automatically deleted when a trial ends; retention is described in our Privacy Policy.

6.3 Paid subscriptions and renewal. Subscriptions renew for the selected billing period until cancelled. The price and billing period are shown before purchase.

6.3A Payments and Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Subscription purchases are processed through Paddle, which acts as the Merchant of Record for purchases made through EZM PRO. Your payment transaction and purchase may also be subject to Paddle's applicable buyer terms and policies, including the Paddle Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms. Applicable taxes are calculated based on your location and may be added at checkout where required. The subscription price and any applicable taxes are clearly presented during checkout before you complete payment.

6.4 Cancellation and access. Customers may cancel their subscription at any time. Cancellation prevents future renewals. Customers retain access until the end of the billing period they have already paid for, including the remainder of a paid annual period. To request cancellation, contact support@ezmpro.com. Subscription cancellation is separate from account closure and does not itself delete your records.

6.5 Refunds. No prorated refunds are provided for unused subscription time. Refunds are provided where required by the laws governing the customer's purchase. Our Refund Policy at Refund Policy explains the same rules and how to contact us about a legally required refund.

7. Acceptable Use, Your Data and the AI Assistant

7.1 You must not use EZM PRO to: break any law; infringe others' rights; upload malicious code; attempt unauthorized access to accounts, data or systems; interfere with the Service; circumvent plan limits or security controls; scrape or resell the Service without permission; publish false or misleading listings; or store unlawful content.

7.2 You keep ownership of the business data you enter. You are responsible for its accuracy and legality and for having the right to provide any personal information about your customers and staff. You permit us to host and process your data to provide, secure and support the Service, as described in our Privacy Policy.

7.3 AI assistant. Starter does not include AI assistant access. Professional includes 200 AI requests per user per UTC calendar month. Business includes 250 AI requests per company per UTC calendar month. Service-wide usage safeguards also apply. It answers questions using general guidance and limited records from your selected company that you are permitted to view. Its answers may be incomplete or inaccurate, so check important information before relying on it. The only change the assistant can initiate is a proposed replacement of a customer's notes; that change is made only after you review and explicitly confirm the specific proposal. The assistant cannot make any other change to your data.

8. Service Availability and Disclaimer

We aim to keep EZM PRO reliable but do not guarantee uninterrupted or error-free availability. The Service may be unavailable during maintenance, updates or events outside our reasonable control, and features may change over time. To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We give no warranty about any equipment, listing or rental offered by a Rental Business.

9. Limitation of Liability

9.1 To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business opportunities, goodwill or data, however caused.

9.2 To the extent permitted by law, we are not liable for losses arising from rentals, equipment, payments, deposits, deliveries, damage, injuries or disputes between a Rental Business and its customers, except to the extent caused by our own breach of these Terms.

9.3 Where legally permitted, Harmonics INC's total liability arising from or relating to EZM PRO will not exceed one month's equivalent of the subscription fees actually paid by the customer for the plan in effect when the event occurred. For annual subscriptions, the monthly equivalent is calculated by dividing the annual subscription fees actually paid by twelve. Any claim for damages must be established through the legal process required by the laws governing the claim. This limitation is subject to Section 9.4.

9.4 Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited, including, where applicable, liability for fraud, intentional misconduct or gross negligence, death or personal injury caused by negligence, and mandatory consumer rights. These Terms do not give us immunity from claims.

10. Indemnification

10.1 To the extent permitted by law, a Rental Business will indemnify EZM PRO against reasonable losses, damages and costs (including reasonable legal fees) arising from third-party claims to the extent they result from:
(a) the Rental Business's unlawful use of the Service;
(b) its listings or equipment;
(c) its rental transactions with its customers; or
(d) its material breach of these Terms.

10.2 We will notify the Rental Business promptly of any such claim, allow it reasonable control of the defense where appropriate, and not settle the claim in a way that admits fault on its behalf without its consent, which will not be unreasonably withheld.

10.3 This section does not apply to the extent a claim results from our own breach, negligence or misconduct, does not make a Rental Business responsible for liability that EZM PRO cannot lawfully exclude, and does not override any mandatory right under applicable law.

11. Suspension, Termination and Your Data

11.1 You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms, security risks or legal requirements, giving notice where reasonably possible.

11.2 The Service does not currently offer self-service account closure. To close your account, or to request a copy or deletion of your data, email support@ezmpro.com. Requests are reviewed manually as described in our Privacy Policy, and some financial, security and audit records may be kept where needed.

12. Changes to These Terms

We may update these Terms. We will show the new version and its effective date and notify users of material changes. Where an update requires it, we will ask you to accept the new version before you continue using the Service.

13. Governing Law and Disputes

13.1 These Terms are governed by the laws of the Kingdom of Morocco.

13.2 Please contact us first at support@ezmpro.com so we can try to resolve any dispute informally. If a dispute is not resolved within thirty (30) days, it will be submitted to the competent courts of Casablanca, Morocco.

13.3 This section does not deprive a consumer of the protection of mandatory rules of the law of the country where the consumer lives, or of any right to bring proceedings in courts that cannot lawfully be excluded.

14. Contact and Operator Information

The Service is operated by Harmonics INC, a registered company in Morocco, at 3éme Etage Appt 11, Imm Luistania Angle Rue d'Alger et 2 Rue Abou Bakr, Morocco.

Support and legal notices: support@ezmpro.com

Customer support phone: +212684841556