Refund Policy

EZM PRO — Refund Policy
Version: refund-2026-v2 · Effective date: November 9, 2026

1. Scope

This policy applies to subscriptions to EZM PRO, the software service operated by Harmonics INC, a registered company in Morocco. It does not govern equipment rentals, rental deposits or transactions between a Rental Business and its customers. Those matters belong to the relevant Rental Business.

Subscription payments are processed by Paddle (Paddle.com), which acts as the Merchant of Record for purchases made through EZM PRO.

2. Renewal and Cancellation

Subscriptions renew for the selected billing period until cancelled. Customers may cancel their subscription at any time. Cancellation stops future subscription renewals.

Customers retain access until the end of the billing period they have already paid for. For annual subscriptions, this includes the remainder of the paid annual period. Subscription cancellation does not itself close the account or delete business records.

To request cancellation, email support@ezmpro.com from the email address associated with your subscription. Do not send passwords, verification codes or full payment-card details.

3. Refunds

14-day refund window. You may request a refund within 14 days of your initial subscription purchase.

After the 14-day period, refunds are not provided except where required by applicable law. EZM PRO does not provide prorated refunds for unused subscription time or partial billing periods. Nothing in this policy limits any mandatory consumer right.

How to request a refund. Paddle (Paddle.com) acts as the Merchant of Record for subscription purchases made through EZM PRO. Refund requests for these purchases should be submitted and are handled through Paddle's applicable customer support or refund process, available at paddle.net.

For general questions about your subscription or the service, contact EZM PRO at support@ezmpro.com.

4. Related Policies

Our Terms of Service at Terms of Service set out the same subscription, cancellation and refund rules. Our Privacy Policy at Privacy Policy describes how we handle your information.

5. Business and Support Information

Legal business name: Harmonics INC
Business type: Registered company
Country: Morocco
Business address: 3éme Etage Appt 11, Imm Luistania Angle Rue d'Alger et 2 Rue Abou Bakr
Customer support email: support@ezmpro.com
Customer support phone: +212684841556